Who we are
Our website address is: https://goldexmtl.com. We are Goldex Jewelry, a Montreal-based gold and silver buyer.
What personal data we collect and why
Contact Forms
When you submit our contact form, we collect your name, email address, phone number, and message content to respond to your inquiry about our gold and silver buying services.
Phone Tracking
When you click on our phone numbers, we may track this conversion for analytics purposes through Google Ads.
Analytics and Advertising
We use Google Analytics and Google Ads to understand how visitors find our website and to improve our marketing efforts. This may involve cookies and tracking technologies.
Cookies
We use cookies for:
- Google Analytics – to understand website traffic
- Google Ads – to track conversions from our advertising
- Functional cookies – to remember your preferences
You can control cookie preferences through our cookie consent banner.
Who we share your data with
We may share your data with:
- Google Analytics – for website analytics
- Google Ads – for advertising conversion tracking
- Service providers who help us operate our website
We do not sell your personal data to third parties.
How long we retain your data
Contact form submissions are retained for 2 years for customer service purposes. Analytics data is retained for 26 months.
What rights you have over your data
You can request to:
- Receive an exported file of your personal data
- Request correction of your personal data
- Request deletion of your personal data
- Opt-out of marketing communications
Where your data is sent
Your data may be processed through servers located in the United States and Canada, and protected under appropriate data protection agreements.
Contact Information
For privacy-specific concerns, please contact us through our website contact form or at our physical location in Montreal.
How we protect your data
We use SSL encryption, security plugins, and regular security monitoring to protect your data.